Allianz General Insurance Company (Malaysia) Bhd is seeking General Insurance Association Of Malaysia’s (PIAM) approved repairers scheme (PARS) workshops nationwide via open tender to join its panel of authorised repairers for 2023 and 2024.
Allianz General said invitations would be sent out to all PARS workshops nationwide on Oct 11.
Interested PARS workshops are required to submit the application before Oct 17.
The Allianz authorised repairers are an integral part of Allianz General’s Allianz Road Rangers 24-hour accident service, which has served over 330,000 customers since its launch in 2017 to August 2022.
Allianz General revamped its panel workshops in 2020 and went on to engage 195 PARS workshops through an open tender process.
“We are looking for PARS-certified repairers that match our service expectations and can provide accident and roadside assistance services and other value-added services to our customers.
“Panel repairers play such an important role in our day-to-day operations but manoeuvring in the post-pandemic environment is challenging with workshops facing shortages of skilled labour, increase in labour cost and part prices,” he said in a statement today.
Allianz General also enhanced the SOPs to support and ensure panel repairers can stay profitable and remain resilient.
Among others, the company is introducing upfront payments for all repairs – 50 per cent of the total approved sum will be paid upon approval, followed by 25 per cent paid and upon the repairer’s update of repair progress at 50 per cent, with the final 25 per cent paid on the same day once relevant documentation is submitted.
“Our aim with the open tender exercise is to ensure PARS workshops a fair and transparent selection process and to provide equal opportunity for them to work and grow with us,” Williams said.